RGPD and Cookie Management

RGPD (General Data Protection Regulation)

This page complements our privacy policy page.

At any time, you can modify your preferences concerning cookies linked to our site.

We use personal data with your consent and take every precaution to ensure that it is protected. Here’s why we need them and how we use them.

Your personal information allows us to improve your customer experience. You decide what you want to receive from Mellow Sea and how. We also guarantee total data protection.

Protecting your privacy :

At Mellow Sea, we protect the privacy of our customers and visitors 100%. The members of the Mellow Sea team are also consumers like you, website customers. That’s why we’re sensitive to data confidentiality. If you have any questions about our data protection policy, please email us at boutique@mellowsea.com.

We remind you that the company Mellow Sea, owner of the website mellowsea.com/boutique, is the data controller and responsible for the confidentiality of all our services.

The collection of information is necessary for the proper operation of the site and a better browsing and shopping experience for you. We will explain what data is retrieved and how it is used:

• Name and contact details :

First of all, we need this information to be able to ship the products you have just ordered on our site. We can then use this data to send you useful messages by e-mail and/or SMS for delivery tracking, for example, or to detect fraud and protect you against it. With your consent, this allows us to send you information about our products or commercial operations, to display Mellow Sea advertisements while you browse the web. This is your guarantee of an attractive, personalized offer.

• Date of birth :

Your age may be required for product personalization. Your date of birth is also useful for detecting fraud. It also helps us to get to know our customers better from a statistical point of view, so that we can offer perfectly adapted products.

• Your gender :

This information helps us to present you more quickly with products that may be of interest to you according to your gender (female/male). This is a mandatory criterion for product customization (like fastener adjustment). Finally, this information is useful to us from a statistical point of view, so that we can always provide you with a personalized offer.

• Your purchase, browsing or contact history:

These data are necessary for your customer journey on the mellowsea.com/boutique website and in particular when adding products to the shopping cart. This data also enables us to manage our after-sales service and provide you with a personalized product offer. With your IP address or the type of device used (mobile, computer or tablet) we are able to automatically configure our site to adapt the display size or language, for example. As you can see, it’s an invaluable aid in providing you with the best possible level of service. Finally, all this data is useful in the fight against possible fraud.

• Payment information :

Credit card payments are fully secured by our service provider Be2bill, a member of GIE CB and PCI DSS certified, thus meeting the strictest standards for bank data security. During payment, your bank details are transmitted in encrypted form and, under certain conditions, may be recorded by our service provider. At no time does Mellow Sea have possession or knowledge of your credit card information.

• Testimonials: We publish customer testimonials on our channels. These testimonials may contain personal information. You can request a modification or deletion of your testimonial by contacting us at boutique@mellowsea.com.

• Participation in competitions, surveys, etc.

There is no obligation to take part in the various competitions, but if you wish to win we are obliged to register your details. In the case of surveys, the data is used for statistical purposes in order to get to know our customers better and to improve the Mellow Sea offer.

• Social networks :

Mellow Sea may use your personal data to interact with you on these social networks. These sites also have their own privacy policies and terms of use.

• Sharing information with third-party companies :

We share some of your data with third-party companies in order to perform various services in the sales process:

° Carriers for the delivery of your orders.
° Payment service providers.
° Various professional service companies such as marketing agencies, advertising partners, web hosts, etc.

• Marketing messages (email, sms, …) :

Mellow Sea, after receiving your consent, may contact you by email, sms or notifications to offer you news, product information or to keep you informed of current promotions. You can unsubscribe from these services at any time by clicking on the unsubscribe link in our emails. You will nevertheless continue to receive transactional messages linked to your order, such as order confirmations, parcel numbers for shipment tracking, satisfaction surveys, return requests, loyalty discount reminders, etc.

• Mellow Sea ads on the Internet:

Through digital marketing companies and certain ad exchange services, Mellow Sea targets you with banner ads when you browse other websites. These advertisements are based on the information we have about you during your visits to the Mellow Sea website (products viewed, search history, banners clicked, etc.). These same ads use different technologies such as pixels, tags, cookies, web beacons and other specific services.

• Data retention and deletion :

We keep your data for as long as your customer account is active in order to provide you with the best possible quality of service. After 3 years of inactivity, we will delete your personal information.

• Privacy policy update :

Mellow Sea reserves the right to update and modify the privacy policy. If there is a significant change, we will clearly communicate it on this page.

• User rights :

The RGPD incorporates new notions concerning users’ rights in relation to their personal data. Here are your rights:
° You must be informed of the use of your personal information
° You have the right to access the personal information we hold about you and the possibility of modifying it.
The right to be forgotten: you can ask for your data to be deleted, or for us to stop processing or collecting it.
The right to stop receiving direct marketing messages. You can do so from our newsletters or via the contact form. In fact, you can withdraw your consent to any content-based processing at any time.
° The right to request an export of your data for you or to another service provider

If you would like to exercise your rights, make a complaint or simply ask a question, please contact us at boutique@mellowsea.com.

• Cookies :

The mellowsea.com/boutique website uses different methods to collect information such as cookies, html tags, web beacons and similar technologies, widgets, buttons, embedded URLs, … Here are the different information we store:
IP address
Identification cookie
Hardware ID (media used)
Browser and language
Country
Country
° Visited sites
° Behavior on the Mellow Sea site: clicks, searches, add to cart, etc.
° Visited pages, access times, URLs

This information enables us to provide users with the best possible service and improve their online experience. Data from cookies and beacons also enable us to obtain statistical data on site traffic, so that we can better understand the customer journey and the various interaction flows.

Some cookies are mandatory for the proper functioning of our site and are therefore always active. They are used, for example, to add products to your shopping cart, to process payment and to ensure data security throughout the purchasing process.
Other cookies are used to improve browsing performance, for example by remembering selected preferences, or to add functionalities to our site. If you refuse these cookies, the site will logically become less efficient and the recommendations less precise.
Finally, social networking and advertising cookies transmit information to third-party companies to tailor ads to your preferences or interests. The processing of data collected by these cookies (third-party modules or widgets) is subject to the data protection policies of these companies or social networks. These cookies enable you to connect to these networks and share content.

• Contact us :

If you have any questions or queries, please don’t hesitate to contact our team by sending an email to boutique@mellowsea.com.

You can also write to us at the following postal address:

Mellow Sea

477 Rue Maurice Pierre, 64210 BIDART (France)