RGPD and Cookie Management

RGPD (General Data Protection Regulation)

This page complements our privacy policy page.

You can change your preferences regarding cookies linked to our site at any time.

We use personal data with your consent and take every precaution to ensure that it is protected. Here's why we need it and how we use it.

Your personal information allows us to improve your customer experience. You decide what you want to receive from Mellow Sea and how. We also guarantee that your data is completely secure.

Protecting your privacy :

At Mellow Sea, we protect the privacy of our customers and visitors to 100%. The members of the Mellow Sea team are also consumers like you, website customers. That's why we care about privacy. If you have any questions about our privacy policy, please email us at boutique@mellowsea.com.

We remind you that the company Mellow Sea, owner of the website mellowsea.com/shop, is the data controller and responsible for the confidentiality of all our services.

The collection of information is necessary for the proper operation of the site and a better browsing and shopping experience for you. We will explain what data is collected and how it is used:

• Name and contact details :

Firstly, we need this information in order to be able to dispatch the products you have ordered from our site. Secondly, we may use this data to send you useful messages by e-mail and/or SMS for delivery tracking, for example, or to detect fraud and protect you against it. With your consent, this allows us to send you information about our products or our commercial operations, to display Mellow Sea advertisements while you are browsing the web. This is your guarantee of an attractive and personalised offer.

• Date of birth :

Your age may be required to personalise products. Your date of birth is also useful for detecting fraud. It also helps us to get to know our customers better from a statistical point of view, so that we can offer perfectly tailored products.

• Your gender :

This information helps us to present you more quickly with products likely to interest you according to your gender (female/male). It is a mandatory criterion for personalising products (such as adjusting bindings). Finally, this information is useful to us from a statistical point of view so that we can always provide you with a personalised offer.

• Your purchase, browsing or contact history:

This data is necessary for your customer journey on the mellowsea.com/boutique website and in particular when adding products to the basket. This data also allows us to manage the After-Sales Service (S.A.V.), to propose you a personalized offer of products. Using your IP address or the type of device you are using (mobile, computer or tablet), we are able to automatically configure our site to adapt the display size or language, for example. As you can see, this is an invaluable aid in providing you with the best possible level of service. Finally, all this data is useful in the fight against possible fraud.

• Payment information :

Credit card payments are fully secured by our service provider, Be2bill, a member of the GIE CB and PCI DSS certified, thus meeting the strictest banking data security standards. During payment, your bank details are transmitted encrypted and under certain conditions may be recorded by our service provider. At no time does Mellow Sea have your bank details in its possession or with its knowledge.

• Testimonials: We publish customer testimonials on our channels. These testimonials may contain personal information. You can request the modification or deletion of your testimonial by contacting us at boutique@mellowsea.com

• Participation in competitions, surveys, etc.

There is no obligation to participate in the various competitions but if you wish to win we are obliged to register your details. For surveys, the data is used for statistical purposes in order to get to know our customers better and to improve the Mellow Sea offer.

• Social networks :

Mellow Sea may use your personal data to interact with you on these social networks. These sites have their own privacy policies and terms of use.

• Sharing information with third-party companies :

We share some of your data with third-party companies in order to carry out various services in the sales process:

The carriers for delivery of your orders.
Payment service providers.
Various professional services companies such as marketing agencies, advertising partners, website hosts, etc.

• Marketing messages (email, sms, etc.) :

Mellow Sea, after receiving your consent, may contact you by email, sms or notifications to offer you news, product information or to keep you up to date with current promotions. You can unsubscribe from these services at any time by clicking on the unsubscribe link in our emails. However, you will continue to receive transactional messages related to your order, such as order confirmations, parcel numbers for shipment tracking, satisfaction surveys, return requests, loyalty discount reminders, etc.

• Mellow Sea advertisements on the Internet:

Through digital marketing companies and certain ad exchange services, Mellow Sea targets you with banner ads when you browse other websites. These ads are based on information we have about you when you visit the Mellow Sea site (products viewed, search history, banners clicked, ...). These same advertisements use different technologies such as pixels, tags, cookies, web beacons and other specific services.

• Data retention and deletion :

We keep your data for as long as your customer account is active, in order to provide you with the best possible quality of service. After 3 years of inactivity, we undertake to delete your personal information.

• Update of the privacy policy :

Mellow Sea reserves the right to update and change this privacy policy. If a material change occurs, we will clearly communicate it on this page.

• User rights :

The RGPD incorporates new concepts concerning users' rights in relation to their personal data. Here are your various rights:
° You must be informed of the use of your personal information
° You have a right of access to the personal information we hold about you and the opportunity to modify it.
The right to be forgotten: you can ask for your data to be deleted, or for us to stop processing or collecting it.
The right to stop receiving direct marketing messages. You can do this from our newsletters or via the contact form. In fact you can withdraw your consent to any content-based processing at any time.
° The right to request that your data be exported to you or to another service provider

If you wish to exercise your rights, make a complaint or simply ask a question, please contact us at boutique@mellowsea.com

• Cookies :

The mellowsea.com/boutique website uses different methods to collect information such as cookies, html tags, web beacons and similar technologies, widgets, buttons, embedded URLs, ... Here are the different types of information we record:
IP address
Identification cookie
Hardware ID (media used)
Browser and language
Country
Country
Sites visited
° Behaviour on the Mellow Sea site: clicks, searches, adding to basket, etc.
° Pages visited, access times, URLs

This information enables us to provide users with the best possible service and improve their online experience. The data generated by cookies and beacons also enables us to obtain statistical data on site traffic, so that we can gain a better understanding of the customer journey and the various interaction flows.

Some cookies are mandatory for our site to function properly and are therefore always active. For example, they enable you to add products to your basket, to proceed with payment and to ensure data security throughout the purchasing process.
Other cookies are used to improve browsing performance, for example by remembering selected preferences, or to add functions to our site. If you refuse these cookies, the site will logically become less efficient and the recommendations less precise.
Finally, social network and advertising cookies transmit information to third-party companies in order to tailor advertising to your preferences or centres of interest. The processing of data collected by these cookies (third-party modules or widgets) is subject to the data protection policies of these companies or social networks. These cookies enable you to connect to these networks and share content with them.

• Contact us at

If you have any questions or queries, please do not hesitate to contact our team by sending an email to boutique@mellowsea.com

You can also write to us at the following postal address

Mellow Sea

477 Rue Maurice Pierre, 64210 BIDART (France)