General terms and conditions
If you have any questions, please contact our customer service department by email: boutique@mellowsea.com
Article 1: Scope and modification of the general terms and conditions of sale
These terms and conditions of sale apply to all orders placed on the https://mellowsea.com website.
Mellow Sea reserves the right to adapt or modify these terms and conditions at any time. In the event of modification, the general sales conditions in force on the day of the order will be applied to each order.
Article 2: Product availability
Our product offers are valid while stocks last.
On receipt of your order, we check the availability of the product(s) ordered. In case of unavailability, we commit ourselves within 30 days from the validation of the order either to deliver the ordered product or to propose you a similar product at a similar price or to reimburse you. In case of stock shortage, our customer service will contact you to make a decision adapted to your needs.
If one of the products in your order is out of stock, we will ship the rest of your order with an information message.
Article 3: Prices
Mellow Sea reserves the right to modify its prices at any time, but undertakes to apply the current prices indicated at the time of your order, subject to availability at that time.
Article 4: Payment methods and security
Terms of payment
You can pay by :
By credit card: no banking information concerning you transits via the Mellow Sea site. Payment by credit card is therefore perfectly secure; your order will be recorded and validated as soon as payment has been accepted by our banking department.
By PayPal: pay securely with PayPal.
We recommend payment by credit card and PayPal, which speed up order processing.
Securing
Your credit card details are encrypted using SSL 128 (Secure Socket Layer) and are never transmitted unencrypted over the network. Payment is made directly to the bank. Mellow Sea has no access to this data, and does not store it on its servers. That’s why we ask for them again each time you make a new transaction on our site.
Retention of title clause
The products remain the property of Mellow Sea until full payment of the order. However, from the moment of delivery, the risk of the goods delivered is transferred to the customer.
Default of payment
Mellow Sea reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is being administered.
Anti-fraud controls
Mellow Sea checks all orders that have been validated on its website. These controls are designed to protect Mellow Sea from abusive practices by fraudsters.
As part of these procedures, our services may ask you to provide all the documents necessary to release your order: proof of address and debit in your name, etc…
These requests are made by e-mail.
Article 5: Delivery terms
Mellow Sea cannot be held responsible for the consequences of late delivery by the carrier.
General
Products purchased on Mellowsea.com can be delivered to the following countries:
Metropolitan France, Corsica.
Delivery times
Delivery may vary from 24 hours to 5 working days for mainland France and Corsica, subject to product availability (in accordance with article 2).
This is an average delivery time depending on destination, shipping method, item type and availability.
Delivery methods
The product ordered is delivered by post or by an independent carrier, depending on the nature of the product ordered and on the customer’s initiative, to the address shown on the order form.
From parcel to delivery
You must check the conformity of the goods delivered at the time of delivery and before signing the delivery note (CARRIER). You must indicate any anomaly concerning the delivery (damaged product, etc.) on the delivery slip in the form of handwritten reservations accompanied by your signature. This verification is considered to have been carried out once the purchaser, or a person authorized by the purchaser, has signed the delivery note.
You must also confirm these reservations to the carrier by registered mail no later than three working days following receipt of the item(s) and send a copy of this letter to “Mellow Sea, 477 Rue Maurice Pierre 64210 BIDART (France)”.
If products need to be returned, this must be done within 30 working days of delivery. Any claim made after this deadline will not be accepted. Product returns will only be accepted for products in their original condition (packaging, accessories, instructions, etc.).
If, at the time of delivery, the original packaging is damaged, torn or open, you must check the condition of the items. If they have been damaged, you must refuse the parcel and note a reservation on the delivery note (parcel refused because opened or damaged).
Article 6: Responsibilities
Mellow Sea cannot be held responsible for the non-execution of the contract concluded in the event of force majeure, act of God, disruption or total or partial strike, notably of postal services and means of transport and/or communications, flooding, fire.
The choice and purchase of a product are the sole responsibility of the customer. The total or partial impossibility of using the products, notably due to incompatibility of the equipment, cannot give rise to any compensation, reimbursement or liability on the part of Mellow Sea.
In the event of non-delivery of an order or part of an order, you have a maximum of one year (from the date of departure from our warehouses) in which to notify us. After this period we will not accept any claims.
Article 7: Right of withdrawal
In accordance with article L.121-20 of the French Consumer Code, the consumer has a period of 14 clear days to exercise his right of withdrawal without having to justify his reasons or pay any penalties, with the exception, where applicable, of the cost of returning the goods. Consumers may waive this time limit if they are unable to travel and require an immediate service that is necessary for their living conditions. In this case, he would continue to exercise his right of withdrawal without having to justify his decision or pay any penalties.
The period mentioned in the previous paragraph runs from receipt for goods or acceptance of the offer for services.
Where the information specified in article L. 121-19 has not been provided, the period for exercising the right of withdrawal is extended to three months. However, when this information is provided within three months of receipt of the goods or acceptance of the offer, it triggers the 14-day period mentioned in the first paragraph.
If the 14-day period expires on a Saturday, Sunday or public holiday, it is extended to the next working day.
The product must be returned in good condition, with all accessories (e.g. instructions, assembly tools, warranties, etc.), in its original, unused packaging.
The right of return cannot be exercised for items that can be copied (DVD, Video, etc.) unless they are returned to us on time and unopened.
Return procedure :
In the case of a retraction, you will be responsible for the return shipping costs.
Mellow Sea will cover the cost of returning a product that does not conform to the order. If you call us by mail order, we’ll send you postage at our expense, or we’ll refund you on presentation of a return invoice (email or post).
This right of return can only be accepted for complete products, in their original condition (packaging, accessories, instructions, etc.), with a copy of the purchase invoice. Items returned incomplete, spoiled, damaged or soiled by the customer will not be taken back and will be reshipped at the customer’s expense.
We undertake to give you a credit note or refund within a maximum of 15 days of receipt of the products by us.
No COD shipments will be accepted.
Article 8: Warranties and after-sales service
Complaints concerning the quality of the goods, excluding any transport dispute, must be made immediately on delivery or collection from our premises in the case of an apparent defect, and within 8 days of the said delivery or collection in the case of a defect which is not apparent at first sight. Our customers will then have to return the product to us for examination after having first obtained a return notice from our services. Without this notice, we will refuse to accept these products, even if they are returned to us, and they will be immediately returned to the sender carriage forward. Receipt of these products by our company does not constitute recognition of the defects invoked by our customers; these products will be subjected to an examination following which we will determine whether these defects really exist. If we recognize the defects, our warranty will be limited to the replacement of the products and we cannot be held responsible for any other prejudice suffered by our customers. In no case can we be held responsible beyond that of our own suppliers.
Our suits are guaranteed for 2 years on all seams and 1 year on materials and workmanship from the date of purchase.
Not covered under warranty :
– Deliberate product degradation
– Normal wear and tear of neoprene, as well as stains (sun, after washing, excess chlorine, etc.).
– Torn with fingernails, rocks or other sharp surfaces.
– Combinations used in a professional context: at events, on a sports course, etc.
– Products bought second-hand or on platforms such as Vinted or eBay.
– Product already repaired by a third party (professional or not)
– The customer wishes to change the combination after using it.
– Wrong cut due to purchasing the wrong size ;
– Guarantee request without original receipt
– Stains/damage caused by excessive and/or too intense washing
Here are the steps to follow to use the warranty on our suits:
On the Internet :
– Contact us
boutique@mellowsea.com
Make a note of your contact details, including your telephone number and e-mail address, so that we can contact you quickly if necessary.
– A brief description of the problem(s) with supporting photo(s).
– Attach the invoice for your order.
– Use good-quality cardboard or the original packaging, do not crumple the product, and fold the combination correctly to avoid further damage.
– Your suit will be promptly returned to you free of charge (if covered by warranty).
Article 9: Information technology and civil liberties
At any time, “you have the right to access, modify, rectify and delete data concerning you (art 34 of the French Data Protection Act of January 6, 1978). Through our intermediary, you may receive proposals from other companies.
Article 10: Company contact details
The website www.mellowsea.com is published by the association loi 1901 Mellow Sea, whose head office is located at 477 Rue Maurice Pierre 64210 BIDART;
You can contact Customer Service
By e-mail: boutique@mellowsea.com
By post: Mellow Sea, 477 Rue Maurice Pierre 64210 BIDART (France)
