Warranty conditions: neoprene wetsuits

Our wetsuits are guaranteed for 2 years on all seams and 1 year on materials and workmanship from the date of purchase. 

Not covered under warranty : 

– Deliberate product degradation

– Normal wear and tear of neoprene, as well as stains (sun, after washing, excess chlorine, etc.).

– Torn with fingernails, rocks or other sharp surfaces.

– Wetsuits used in professional contexts : at events, on a sports course, etc.

– Products bought second-hand or on platforms such as Vinted or eBay.

– Product already repaired by a third party (professional or not)

– The customer wishes to change the combination after using it. 

– Wrong cut due to purchasing the wrong size ;

– Guarantee request without original receipt

– Stains/damage caused by excessive and/or too intense washing

Here are the steps to follow to use the  guarantee on our wetsuits: 

On the Internet : 

– Contact us  boutique@mellowsea.comTo contact us, please enter your contact details, including your telephone number and e-mail address, so that we can contact you quickly if necessary.

– A brief description of the problem(s) with supporting photo(s).

– Attach the invoice for your order.

– Use a good-quality cardboard box or the original packaging, do not crumple the product and fold the combination correctly to avoid further damage.

– Your wetsuit will be promptly returned to you free of charge (if covered by warranty).